Published date: May 2, 2025
A Short Trip During GW
Some info has been automatically translated by AI.
Experience of the stay
There was one thing that I just couldn't agree with.
Other than that, I was generally satisfied.
As soon as I checked in and entered the room, the smell of cigarettes was overwhelming, so I went back to the reception to confirm the room reservation.
Looking at the search screen and reservation screen on this site, it only stated that the room type was a Japanese-style room with 10 tatami mats (with dinner and breakfast), but the reception said, "You are reserved for a smoking room."
I requested to change the room, but was told, "We are fully booked, so we will handle it with deodorization."
I didn't even make a reservation for a smoking room, and if it was going to be a smoking room, shouldn't it be noted on the search screen?
I felt quite uncomfortable.
Since I couldn't reserve another hotel on the same day, I had to spend the night in that room.
The hot spring and meals were good, but I just couldn't agree with this issue until the end.
I said, "Shouldn't it be noted on the reservation page if it's a smoking room?" but I doubt it will reflect.
I think it's unacceptable to be led to a smoking room that I didn't want at a not inexpensive price, and to be told, "You are reserved for a smoking room."
Honestly, I would like to get back about half of my money.
I was disappointed since it was my first trip after getting married.
Next time I come to Kusatsu, I will look for another hotel.
Experiences during the trip
The Kusatsu Tropical Zone was quite an aging facility, but I was quite satisfied with it.