FAQs

What is “HafH”?

We got the name “HafH” from the acronyms of “Home away from Home= Your 2nd home”. It is a completely new kind of community where people share homes, offices, and the area itself. With a fixed subscription, you can stay at anywhere around the world with HafH. Regardless of nationality, human race, sex and religion, we aim to create a community that accepts any kind of people who desire to live in the second (or third) hometown with diversities.

What is “Happli”?

Happli (HafH + Application) is a web application, which is essential in being a part of HafH member.

What is “Neighbor”?

We call our members of HafH Coliving, HafH Traveling (1m), HafH Traveling (10d), HafH Traveling (5d), HafH Traveling (2d), Snooze HafH (free) and HafH Coworking as a “Neighbor”, hoping all the “Neighbors” to keep in touch as families, friends, and neighbors.

What plans does HafH offer.

You can choose from 6 HafH plans: HafH Coliving, HafH Traveling (1m), HafH Traveling (10d), HafH Traveling (5d), HafH Coworking and HafH Traveling (2d). Since the payment settlement is on the 1st of every month (pay in advance), the first payment from your credit card will be made on the 1st day of the following month that you registered to a paid plan. You can use the month you registered to a paid plan as no charge. HafH Coliving, HafH Traveling(1m), HafH Traveling (10d) come with HafH Coins on the 1st of the every months from 1st payment date. Furthermore, when you need to pause your HafH membership, you can choose Snooze HafH (no-charge plan). For further details on each plan, see theAbout HafH Plans page.

How to choose home base for HafH CoLiving

When choosing the HafH Coliving plan, you will be required to select your home base facility after your move-in date is confirmed. As of March 2020, you are able to choose one of the 6 following properties as your HafH Home Base: ① HafH Nagasaki SAI (Nagasaki), ② HafH Nagasaki Garden (Nagasaki), ③ HafH Fukuoka THE LIFE (Fukuoka), ④ LIRY Minami Shinagawa (Tokyo), ⑤ Planetyze Hostel (Tokyo), ⑥ KL POTHUB (Kuala Lumpur, Malaysia). You will have your own set room (bed) at your HafH Home Base. If you want to have your own set bedroom, then please select “HafH Coliving” as your plan type.

Why do I have to confirm my identification for the HafH Coliving Plan?

As of July 2019, we introduced the identity confirmation system. Those choosing HafH Coliving will need to upload a copy of their passport or Japanese Driver Licence to profile page before moving in to their selected HafH location.

Other ID documents for HafH Coliving plan? (HafH Coliving only)

)If you don’t have both passport and driver’s license, You need to submit two identification of the following: ① My number card (the side without my number) ② Resident card or copy issued by a city hall (without my number printed) ③ Health Insurance card

Please Note: According to the law, My number cannot be used for procedures other than social security defined by laws and regulations. Make sure that you don’t show your “my number” when you upload your identification documents.

if you accidentally upload your “my number”, we will delete the document immediately.For further information, please enquirer with Customer Support from the Contact page.

How can I confirm which plan I’m on?

You can check which plan you have selected by heading to your “My Page” on our website or the HafH app. You will also receive an email notification to your registered email address once sign-up is complete.

How do I pay for my HafH plan?

Your monthly payment will be charged on the 1st of each month to your registered credit card. It is possible to use HafH service right after your registration and your initial payment will be charged on the 1st of the next month. However, when you start using our service, you cannot change your plan to a lower plan in the month of registration and the next month.

About Update plan

Being a monthly subscription, your chosen plan type will automatically continue in the following month unless you select otherwise. The subscription fee is billed on the first day of each month, and the amount billed depends on which plan you have chosen for that month (if you haven’t made any changes to your plan, it will be the same amount as the month before).

How is credit card information managed?

Credit card information entered when signing up to become a HafH Neighbor is necessary for HafH to confirm the credit card’s validity and also for account settlement. However, we only use encrypted character strings (tokens) and do not process or retain credit card information directly using our server.

How do I update my credit card details?

You can update your credit card details through profile page. Just go to Change Credit Cardto make the change.

What if I’m not really using HafH and wish to terminate my membership?

First, change your paid plan to Snooze HafH (Free) to stop your credit card being billed. If you would like to completely terminate your membership and erase your account, please head to Contact. If you have just started a paid plan, you can terminate your membership at the end of your first paid month (the month following your first free month).

How do I register for a corporate account?

We are currently considering creating plans to suit corporate and multiple person registration. Those looking to create these types of accounts, please make your enquiry through Contact

How do I make a family account?

We are also looking into creating a plan to suit families! For those interested in doing so, please contact us through Contact

Is there an age limit to use HafH?

As long as you are 18 years or older, you can be a HafH Neighbor (member).

However, for those who are under age and wish to use HafH, you can do so only after providing comprehensive consent from a parent or legal guardian.

What is a HafH Ranking?

HafH Ranking is the measurement of a HafH Neighbor’s degree of contribution to the HafH Community. During the ”Coin-Up Campaign” period (July 16, 2019 to September 30, 2019), a Neighbor’s HafH Ranking will be based on both the number of facilities visited and the number of days stayed at HafH. In case of a tie, Neighbors’ registration dates will also be factored in - meaning the Neighbor who registered earlier will rank higher. We plan to continue coming up with ways to make the travel-as-you-work lifestyle even more interesting! Therefore, after the Coin-Up Campaign has ended, we will review how the HafH Ranking is calculated as needed.

How can I make a reservation

Using our exclusive website, it is possible to make a reservation up to ninety (90) days ahead of time in the facility you want to stay in. Members of “HafH Traveling (1m)” can use daily. Members of “HafH Traveling (10d)” can use up to 10 nights per month, 5 nights per month for “HafH Traveling (5d)” members, and 2 nights per month for “HafH Traveling (2d)” members. However, there are some facilities that require HafH Coin in dormitory rooms and private rooms at the time of booking. You can check the required amount of coins of each facility on the booking screen when you’re making a reservation.

Are bookings confirmed immediately?

When you place a booking with a facility in the HafH Network, a booking request is sent to that facility. The facility you’ve selected will then receive the request, check their room availability on the dates you’ve requested, and will then either confirm or decline your booking via email to your registered email address. It may take a short time for the facility to respond depending on how busy they are.

Where can I check my booking details?

You can confirm your booking details by clicking on the “Reservations” tab in the menu or by clicking on the “confirm current reservations” button on you My Page. A confirmation email will also be sent to your registered email address.

Can someone stay with me in a private room?

Bookings made with HafH are only for one person. Therefore, no more than one person is able to stay in the room (even when booking a private room).

Is it possible to stay at a private room?

Most of the facilities have dormitories (room with multiple beds in the same room or bunk beds) for accommodation. You can use HafH Coin to upgrade to a private room depending on the facility. There are some areas, facilities, and seasons wherein you can stay in a private room even without necessarily using HafH Coin.

Can I reserve a room on the day?

Bookings can be requested up until 9:00pm (JST) on the day of check-in, however, the booking is not finalized (confirmed) until you have received a booking confirmation. Furthermore, there are some facilities in the HafH Network where the check-in counter closes before 9:00pm. Please try to make booking requests in advance where possible. If you have not received a booking confirmation by midnight (12:00am) on the day, your booking request will be automatically cancelled.

Is there cancellation fee or other penalties when canceling the reservation?

① When you cancel already confirmed reservation by the day before your check-in, your number of “Stay Days” will not be deducted. ② When you cancel on the day of your check-in, it will be counted as 1 day then deducted from your “Stay Days”. ③ When you cancel on the day of your check-in which is not confirmed by the facility yet, it won’t be counted and not deducted from your “Stay Days”.

As a travelers manner, please make sure that you notify the facility of your cancellation in advance via email or chat, otherwise, your sudden unnoticed cancellation will harm the facility a lot. HafH want both neighbors and facilities to use this service comfortably and properly. We really appreciate your cooperation in this cancellation policy.

Can I negotiate directly to the facility without reservation on the day?

You must make a booking request and receive confirmation of the booking through the HafH website or app in order to stay at a facility using your HafH plan. In all other cases, you will be charged separately for your stay at the facility and will have to pay all charges relating to this stay directly to the facility.

How do I contact the facility when I have requests or questions?

Customer support is open every day all year round from 08:00 AM to 10:00 PM (JST), you could contact customer support instead until the day before staying. In the event of an emergency, please contact the facility directly. Contact information for each facility is listed on the facility’s detail page.

What is HafH Coin?

HafH Coins can be used to upgrade your room type. The amount of HafH Coins required depends on the room type. Not limited only to private rooms, some dormitories will also require you to use HafH Coins in order to stay. Check the reservation page for each facility to find out how many HafH Coins you need to upgrade your room. To make our service even more convenient, we will continue to come up with more ways for you to use your HafH Coins. Please note that if your account is suspended due to non-payment of the monthly subscription fee, any HafH Coins you have accumulated may be lost.

Can HafH Coins be purchased?

HafH Coins are accrued based on things like plan usage, so are not something that you are able to purchase. At present, on the first day of each month, we are crediting HafH Coins to Neighbors’ accounts for any unused stay days they have left from the previous month. While they are not held on a regular basis, HafH also runs bonus coin campaigns.

What if my credit card payment fails?

If an error occurs in the payment with the registered credit card on the 1st day of the month, the service will be temporarily suspended and you will not be able to make new reservations until the payment is settled and approved. Please update to a valid card information in Change Credit Card before the 2nd settlement date on the 7th of the month.

How do I cancel my reservation for Multiple days or change the number of days?

If you have made a reservation for multiple days, it will be considered as a single reservation. Cancellation is free until the day before the scheduled reservation date. If you want to change the schedule date, you need to cancel the reservation first and make a new reservation on the desired date/s again.

 

Example:

If you make a reservation from 1st of June to 6th of June, it’s free to cancel until 31st of May. If you want to change the number of days from 1st of June to 3rd of June, cancel the reservation first on or before 31st of May and make a reservation again with the desired number of days.

What is the new Trial HafH (2d) plan that started from July 2019?

We made this limited time Trial HafH (2d) plan so that you can try HafH and see what all the hype is about! On Trial HafH (2d) you can stay at HafH for two nights per month. HafH Coins cannot be earned on Trial HafH (2d).

Please note Trial HafH (2d) is for a limited time only. We may stop offering this plan or conditions may change without prior notice.

What is the difference between HafH Coliving and HafH Traveling (1m)?

“HafH Traveling (1m)” and “HafH Coliving” are plans that guarantee you a daily stay in facilities of HafH Network. “HafH Coliving” is a plan that guarantees you additional 10 nights at facilities in HafH Network, while at the same time having a fixed-bed at a certain facility.

On the other hand, “HafH Traveling (1m)” does not guarantee you a fixed-bed but provides daily usage of all available rooms of HafH Network. 500 HafH Coins will be granted for both plans.

What is the difference between “HafH Traveling (10d)” and “HafH Traveling (5d)”?

“HafH Traveling (10d)” provides 10 nights at any facilities of HafH Network per month, while “HafH Traveling (5d)” provides 5 nights per month. In addition, 200 HafH Coins is granted for “HafH Traveling (10d)”, however no HafH Coins are granted for “HafH Traveling (5d)”.

Which co-working spaces can I use on the HafH Coworking plan?

HafH Coworking gives you access to the co-working spaces directly run by HafH. As of March 2020, this plan allows you to use the co-working spaces at both HafH Nagasaki SAI and HafH Nagasaki Garden.

What is Snooze HafH (Free)?

It’s the HafH plan that doesn’t cost a monthly fee. We recommend this plan for those needing to pause their paid membership, or for those who are interested in HafH but are not yet ready to start staying at HafH. We still keep you up to date on the latest HafH information even when you’re on the Snooze HafH (Free) plan. For more information on changing from a paid plan to Snooze HafH (Free), please see Changing My Plan on our FAQ page.

Is there any discount or some kind of privileges when there are remaining stays that I do not use all the days provided per month in HafH Traveling Plan(1m)?

There will be no change for the monthly payment even if there are remaining days unused for stay. However, Our aim is that you can travel around the world at fixed monthly fee, we will do our best to keep a fair price and a best price for Neighbors so the more you use our service, the more privileges you will get.

What if I’ve chosen HafH Traveling (10d) or HafH Traveling (5d) or “HafH Traveling (2d)”, but want to use HafH for more days than are included in my plan?

You are unable to make a booking past the amount of stay days allocated to your HafH Plan. This means that we will not be able to accept reservations for the 11th night or more on a HafH Traveling (10d) plan, the 6th night or more on a HafH Traveling (5d) plan, or the 3rd night or more on a Trial HafH plan. If you wish to book more than the number of nights allocated in your HafH plan, please click on the external link listed on each facility’s page and make your booking. Remember, you are able to immediately upgrade your HafH Plan mid-month to a plan of higher value. If you upgrade your HafH plan mid-month, you will be charged the difference in price, and your new plan will be applied to your account as soon as your payment is approved. You will be able to make bookings once your plan change has been completed.

Is it possible to carry over unused “Stay Days” to the next month?

You cannot carry over your unused fixed Stay Days of the month to the next month. HafH is a service that you can enjoy traveling at monthly fixed fee with fixed Stay Days. we will do our best to keep a fair price and a best price for Neighbors so the more you use our service, the more privileges you will get.

What is there is no room available depending on certain season or area?

In principle, only empty rooms and beds are available for Neighbors. Our service does not guarantee a bed for sure, for always. There certainly will be facilities that are full depending on seasons, but we will provide many choices to be able to recommend you much more facilities. Look forward to our further enlargement!

Where I can change my plan?

You can change your plan from Change Plan page. For HafH members who have used the paid plan for two (2) months or more, you can check the plan type in the "From next month" part of the profile screen when you change your plan.

Am I able to make changes to my HafH plan part way through the month?

If you want to upgrade your plan, it is possible to change whether “Immediately”or “From next month”. when you choose “Immediately”, you need to pay for the monthly payment gap. the gap fee to adjust your monthly payment will be charged on the day you make plan change and depends on your plan, HafH coins will be granted.If you are still in the first free month, there will be no gap gee but you cannot downgrade your plan.

From when can I change the first registered plan?

Upgrading or changing to higher plan is possible in both “Immediately” and “From next month” (except HafH Coliving plan) but it is only possible to downgrade your plan 2 months after your initial registration to a paid plan.

When changing from Snooze HafH (Free) to a paid HafH plan, when can I start using the HafH Network?

When selecting a paid HafH plan for the first time, even mid-month, the change will apply to your account immediately. You can make a reservation and start using HafH straight away! In addition, the month that you change from Snooze HafH (Free) to your first paid HafH plan, is free!

However, please keep in mind that you cannot change to a HafH plan of a lesser value in the first paid month following your free month. You can choose any HafH plan you like to be applied to the month following your first paid month.

Can I use changed plan immediately after I change it in the first month of registration?

If you change plan into a paid plan for the first time, change plan can be reflected and use immediately even in the middle of the month. However, if the member changed to another plan again after using the paid plan once, the plan change in the middle of the month is not reflected immediately, and it becomes plan for the next month.

What will happen to my confirmed reservations after changing plans?

In case of downgrading your plan, (eg: changing from HafH Traveling (10d) to HafH Traveling (5d)) the Neighbor must reduce their reservation to fit within the number of days granted in their new plan. On the other hand, in case of upgrading a plan, (eg: HafH Traveling (10d) → HafH Traveling (1m)) all reservations remain valid.

Can I make changes to my HafH Coliving plan and Base Accommodation

“HafH Coliving” plan is necessary to stay in the same location for a minimum of one month, so even if it is free during the month, you cannot change plan or change the location in the middle of the month. After the length of stay exceeds one month, it is possible to change the location in the middle of the month. If the member of “HafH Coliving” wants to change the plan or location, they must edit their profile, and change for a new base. It is necessary to match the date of departure with each facility. Please inform each facility as soon as possible.

How do I get to each facility?

As each facility is different, please contact individual facilities directly for details. Telephone numbers are listed at the bottom of each facility’s page.

Do all facilities offer co-working space, kitchen, laundry (washing machine・dryer), and bathtub for free?

As each facility is different, please contact individual facilities directly for details. Telephone numbers are listed at the bottom of each facility’s page.

Are there amenities (such as shampoo, towel, tooth brush, slipper)?

As each facility is different, please contact individual facilities directly for details. Telephone numbers are listed at the bottom of each facility’s page.

Is breakfast included for always?

As each facility is different, please contact individual facilities directly for details. Telephone numbers are listed at the bottom of each facility’s page.

Are all the shared rooms, equipment, amenities, and services listed on each facility’s page free of charge?

A list of available services provided is displayed on each facility’s page. As such, the list also contains services that may cost extra. Every facility is different, so we ask that you confirm with facility directly. You can find the telephone number listed at the bottom of each facility’s page.

Are there any points I need to consider when making a reservation at each facility?

Some facilities require a booking for consecutive night stays and will not accept single night bookings. There are also some facilities that are unable to accept same-day reservations. Please read the information listed on each facility’s page.

If I’m not able to stay on my reserved facility, are my families or friends possible to stay instead of me?

Sorry, the only applicable to the person himself who reserved the facility.

What is the operation hour of customer support?

Customer support is open every day around the year, from 08:00 am to 10:00 pm in Japan time. In the event of an emergency, please contact the facility directly. Contact information of each facility is posted in the facility’s detail page.

Are there pet friendly facilities in the HafH Network?

There are currently no HafH Coliving facilities that allow Neighbors to bring pets. Please contact our individual HafH network facilities directly for further information. We will continue to work on being able to meet the diverse needs of HafH Neighbors.

What is Co-living?

More open-minded than share-houses, more committing than guest-houses. “Co-living“ is a new share economy term that cherishes the formation of communities through long-term stay. Co-living is a seamlessly combined version of share house and co-working space, which is a combination of residential space and private working space. Co-living abroad has facilities equipped with spa and gym, libraries, restaurants and cinema, and the place where you can stay from 1 night as hotels. Co-living emphasizes the community; as well as co-working space, and events such as jogging, and yoga lessons are held regularly. Participating in those events create strong bond between residents so that new project or new business will come up with the HafH connection. HafH defines “Co-living” as “sharing each others overall life”, and expanding our group facilities in all over the world as we improve our service in order to offer our neighbors more advanced life style.

Who can be a member?

Sharing economy seems to be gathering attentions from “Minimalists” who do not put value on things, or “Millennial Generation” that generally tend to be rational but also considers community and relationship between others crucial at the same time. However, HafH is there not only for those, but also for a graduated youth who desire to enlarge his/her world for a year, a man/woman who’s out to see a brand new world before getting a new job, a single- parent who’s struggling every day in business, an old couple who are so ready to enjoy long trip after the retirement, and more on. HafH is for any backgrounds, any motivations and any lifestyles. We promise to do our best in truly supportive service for everyone. In addition, we appreciate your opinion and feedback to our service. Please feel free to contact us from Contact for more details and opinion.

How HafH is different from other similar service?

HafH is a Co-living service based on the concept of “working while traveling all over the world“ at a fixed price. By preparing our own managed facility, we will further expand the choices of “travel“ by increasing the number of affiliated “Your Home” while ensuring the living environment. In addition, by using the power of technology, we will pursue the world where we can “work while traveling all over the world“ more comfortably and effectively.

What is the difference between own managed facility and partners facilities?

Own Managed Facility is a facility operated directly by KabuK Style, and our group company (which has a capital or partnership with Kabuk Style) where has the title “HafH”. It contains fixed private beds or rooms for “HafH Coliving” plan, and as well is the base place for “HafH Coliving”. We promise our Neighbors to keep our Own Managed Facilities to be the most sophisticated and comfortable “home” out of all the facilities in the HafH Network.