FAQs

What is “HafH”?

We got the name “HafH” from the acronyms of “Home away from Home= Your 2nd home”. It is a completely new kind of community where people share homes, offices, and the area itself. With a fixed subscription, you can stay at anywhere around the world with HafH. Regardless of nationality, human race, sex and religion, we aim to create a community that accepts any kind of people who desire to live in the second (or third) hometown with diversities.

What is “Happli”?

Happli (HafH + Application) is a web application, which is essential in being a part of HafH member.

What is “Neighbor”?

Simply put, members signed up to HafH are called Neighbors. Community is important to HafH, and we hope that our members will connect and interact as good neighbors.

What plans does HafH offer.

There are 4 HafH plans to choose from: HafH Traveling (1mth), HafH Traveling (10d), HafH Traveling (5d), and Trial HafH. Monthly subscription fees are billed on the 1st day of every month (pay in advance). When you sign up for a paid HafH plan, you don’t pay a thing for the remainder of that month. This means your first payment will be billed to your credit card on the 1st day of the following month. HafH Traveling (1mth) and HafH Traveling (10d) also come with HafH Coins, which are added to your account on the 1st of every month. You’ll start receiving HafH Coins once your first payment has been successfully processed.

Furthermore, whenever you need to pause your HafH membership, you can simply choose Snooze HafH (no-charge plan). For further details on each plan, see the About HafH Plans page.

What documents can I submit for ID verification when signing up to HafH

When signing up to HafH, please upload a copy of either your valid passport or valid driver’s licence to verify your identity. If you have neither a passport nor a driver’s license, you can submit a copy of two of the following forms of identification: ① My Number Card (the side without your My Number) ② Certificate of Residence (without My Number printed) ③ Health Insurance Card

Please note: Your My Number cannot be used for any procedures other than social security as defined by laws and regulations. Make sure that you don’t show your “My Number” when uploading your identification documents.

If you accidentally upload a document that shows your “My Number”, we will delete the document immediately. For further information, please get in touch with HafH Concierge via the Contact page.

How can I confirm which plan I’m on?

You can check which plan you have selected by heading to your “My Page” on our website or the HafH app. You will also receive an email notification to your registered email address once sign-up is complete.

How do I pay for my HafH plan?

Your monthly subscription fee will be charged to your registered credit card on the 1st of each month. You can start using HafH right after your registration is complete, and your initial payment will be charged on the 1st day of the following month. However, once you’ve signed up to a paid HafH plan, you are unable to cancel your membership until the following month when your initial payment has been received. During this same period, the only change you can make to your HafH plan is to upgrade to a higher value plan.

About Update plan

Being a monthly subscription, your chosen plan type will automatically continue in the following month unless you select otherwise. The subscription fee is billed on the first day of each month, and the amount billed depends on which plan you have chosen for that month (if you haven’t made any changes to your plan, it will be the same amount as the month before).

How is credit card information managed?

Credit card information entered when signing up to become a HafH Neighbor is necessary for HafH to confirm the credit card’s validity and also for account settlement. However, we only use encrypted character strings (tokens) and do not process or retain credit card information directly using our server.

How do I update my credit card details?

You can update your credit card details through profile page. Just go to Change Credit Card to make the change.

What if I’m not really using HafH and wish to terminate my membership?

First, switch your paid HafH plan to “Snooze HafH” to stop your credit card being billed. If you would like to completely terminate your membership and erase your account, head to your “My Page” and follow the necessary steps. If you have just signed up to a paid HafH plan, you won’t be able to terminate your membership until the following month when your initial payment has been received.

How do I register for a corporate account?

We are currently considering creating plans to suit corporate and multiple person registration. Those looking to create these types of accounts, please make your enquiry through Contact.

How do I make a family account?

We are also looking into creating a plan to suit families! For those interested in doing so, please contact us through Contact.

Is there an age limit to use HafH?

As long as you are 18 years or older, you can be a HafH Neighbor (member).

However, for those who are under age and wish to use HafH, you can do so only after providing comprehensive consent from a parent or legal guardian.

What is a HafH Ranking?

HafH Ranking is the measurement of a HafH Neighbor’s degree of contribution to the HafH Community. During the ”Coin-Up Campaign” period (July 16, 2019 to September 30, 2019), a Neighbor’s HafH Ranking will be based on both the number of facilities visited and the number of days stayed at HafH. In case of a tie, Neighbors’ registration dates will also be factored in - meaning the Neighbor who registered earlier will rank higher. We plan to continue coming up with ways to make the travel-as-you-work lifestyle even more interesting! Therefore, after the Coin-Up Campaign has ended, we will review how the HafH Ranking is calculated as needed.

How can I make a reservation

You can make a reservation up to 90 days in advance by booking through our website. The number of nights you can book will depend on how many nights are included in your HafH plan. HafH Traveling (1mth) members can make a booking for every day of the month. HafH Traveling (10d) allows you to book up to 10 nights per month, while those on the HafH Traveling (5d) plan can book up to 5 nights. Members signed up to Trial HafH are able to book up to 1 night per month.

Some rooms or facilities may require HafH Coins to make a booking. You can check the amount of HafH Coins needed for these rooms and facilities on the booking screen when making a reservation.

Are bookings confirmed immediately?

When you place a booking with a facility in the HafH Network, a booking request is sent to that facility. The facility you’ve selected will then receive the request, check their room availability on the dates you’ve requested, and will then either confirm or decline your booking via email to your registered email address. It may take a short time for the facility to respond depending on how busy they are.

Where can I check my booking details?

You can confirm your booking details by clicking on the “Reservations” tab in the menu or by clicking on the “confirm current reservations” button on you My Page. A confirmation email will also be sent to your registered email address.

Is it possible to stay in a private room?

Most facilities in the HafH Network offer dormitories (rooms with multiple beds in the same room or bunk beds) for accommodation. Some facilities offer dormitories and/or private rooms, and depending on the facility, you may be able to upgrade to a private room using HafH Coins. There are some areas, facilities, and seasons wherein you can stay in a private room even without using HafH Coins.

Can two or more people stay in the same room?

HafH subscription fees only cover one person. However, some accommodation facilities in the HafH Network do offer rooms that can accommodate 2 or more people. Depending on the hotel, you may be able to have one or more guests stay with you in the room. If the hotel requires an additional fee for each added guest, you will have to pay these charges to the hotel directly.

By continuously using your monthly subscription with HafH, you can collect HafH Coins which can then be used to book a stay with your friends and family.

Can I reserve a room on the day?

Bookings can be requested up until 9:00pm (JST) on the day of check-in, however, the booking is not finalized (confirmed) until you have received a booking confirmation. Furthermore, there are some facilities in the HafH Network where the check-in counter closes before 9:00pm. Please try to make booking requests in advance where possible. If you have not received a booking confirmation by midnight (12:00am) on the day, your booking request will be automatically cancelled.

Is there cancellation fee or other penalties when canceling the reservation?

① When you cancel already confirmed reservation by the day before your check-in, your number of “Stay Days” will not be deducted.

② When you cancel on the day of your check-in, it will be counted as 1 day then deducted from your “Stay Days”.

③ When you cancel on the day of your check-in which is not confirmed by the facility yet, it won’t be counted and not deducted from your “Stay Days”.

As a travelers manner, please make sure that you notify the facility of your cancellation in advance via email or chat, otherwise, your sudden unnoticed cancellation will harm the facility a lot. HafH want both neighbors and facilities to use this service comfortably and properly. We really appreciate your cooperation in this cancellation policy.

Can I negotiate directly to the facility without reservation on the day?

You must make a booking request and receive confirmation of the booking through the HafH website or app in order to stay at a facility using your HafH plan. In all other cases, you will be charged separately for your stay at the facility and will have to pay all charges relating to this stay directly to the facility.

How do I contact the facility when I have requests or questions?

HafH Concierge is open every day, all year round, from 08:00 AM to 10:00 PM (JST). You are welcome to contact HafH Concierge instead, up until the day before your stay. After this, or in the event of an emergency, please contact the facility directly. Contact information for each facility is listed on the facility’s detail page.

What are HafH Coins?

HafH Coins are part of our unique point system and can be used for things like upgrading your room. HafH Coins accrue on your account each month. The amount of HafH Coins you receive each month will depend on which HafH plan you're on. You can also collect HafH Coins by contributing in various ways to the HafH community. HafH Coins cannot be purchased.

In Japan, dormitory-type rooms can generally be used without having to dip into your HafH Coins. Use your HafH Coins wisely so that you can make the most of HafH according to your own style!

Can HafH Coins be purchased?

HafH Coins cannot be purchased. HafH Coins are designed to be gradually accumulated, and can only be received each month through your HafH plan, or through various contributions to the HafH Community.

What if my credit card payment fails?

If an error occurs in the payment with the registered credit card on the 1st day of the month, the service will be temporarily suspended and you will not be able to make new reservations until the payment is settled and approved. Please update to a valid card information in Change Credit Card before the 2nd settlement date on the 7th of the month.

How do I cancel my reservation for Multiple days or change the number of days?

If you have made a reservation for multiple days, it will be considered as a single reservation. Cancellation is free until the day before the scheduled reservation date. If you want to change the schedule date, you need to cancel the reservation first and make a new reservation on the desired date/s again.

 

Example:

If you make a reservation from 1st of June to 6th of June, it’s free to cancel until 31st of May. If you want to change the number of days from 1st of June to 3rd of June, cancel the reservation first on or before 31st of May and make a reservation again with the desired number of days.

What is Snooze HafH (Free)?

It’s the HafH plan that doesn’t cost a monthly fee. We recommend this plan for those needing to pause their paid membership, or for those who are interested in HafH but are not yet ready to start staying at HafH. We still keep you up to date on the latest HafH information even when you’re on the Snooze HafH (Free) plan. For more information on changing from a paid plan to Snooze HafH (Free), please see Changing My Plan on our FAQ page.

Is there any discount or some kind of privileges when there are remaining stays that I do not use all the days provided per month in HafH Traveling Plan(1m)?

There will be no change for the monthly payment even if there are remaining days unused for stay. However, Our aim is that you can travel around the world at fixed monthly fee, we will do our best to keep a fair price and a best price for Neighbors so the more you use our service, the more privileges you will get.

What if I’ve chosen HafH Traveling (10d) or HafH Traveling (5d) or Trial HafH, but want to use HafH for more days than are included in my plan?

You are unable to make a booking past the amount of stay days allocated to your HafH Plan. This means that we will not be able to accept reservations for the 11th night or more on a HafH Traveling (10d) plan, the 6th night or more on a HafH Traveling (5d) plan, or the 2nd night or more on a Trial HafH plan. If you wish to book more than the number of nights allocated in your HafH plan, please click on the external link listed on each facility’s page and make your booking.

Remember, you are able to immediately upgrade your HafH Plan mid-month to a plan of higher value. If you upgrade your HafH plan mid-month, you will be charged the difference in price, and your new plan will be applied to your account as soon as your payment is approved. You will be able to make bookings once your plan change has been completed.

Is it possible to carry over unused “Stay Days” to the next month?

You cannot carry over your unused fixed Stay Days of the month to the next month. HafH is a service that you can enjoy traveling at monthly fixed fee with fixed Stay Days. we will do our best to keep a fair price and a best price for Neighbors so the more you use our service, the more privileges you will get.

What is there is no room available depending on certain season or area?

In principle, only empty rooms and beds are available for Neighbors. Our service does not guarantee a bed for sure, for always. There certainly will be facilities that are full depending on seasons, but we will provide many choices to be able to recommend you much more facilities. Look forward to our further enlargement!

Where I can change my plan?

You can change your plan from Change Plan page.

Am I able to make changes to my HafH plan part way through the month?

If you want to upgrade your plan, it is possible to change either “Immediately” or “From next month”. When you choose “Immediately”, you need to pay for the price gap between your current plan and the plan you will upgrade to. The gap fee to adjust your monthly payment will be charged on the day you make the plan change, and depending on your plan, HafH Coins will be granted. If you are still in the initial free period (the month you signed up to HafH in), there will be no gap fee, but you cannot downgrade your plan.

From when can I change the first registered plan?

Upgrading or changing to higher plan is possible in both “Immediately” and “From next month” but it is only possible to downgrade your plan 2 months after your initial registration to a paid plan.

When changing from Snooze HafH (Free) to a paid HafH plan, when can I start using the HafH Network?

When changing from Snooze HafH to any of paid HafH plans, your change will be reflected on your account straight away, even when making the change mid-month. You can start making booking requests and using HafH immediately after changing your plan.

Can I use changed plan immediately after I change it in the first month of registration?

If you change plan into a paid plan for the first time, change plan can be reflected and use immediately even in the middle of the month. However, if the member changed to another plan again after using the paid plan once, the plan change in the middle of the month is not reflected immediately, and it becomes plan for the next month.

What will happen to my confirmed reservations after changing plans?

In case of downgrading your plan, (eg: changing from HafH Traveling (10d) to HafH Traveling (5d)) the Neighbor must reduce their reservation to fit within the number of days granted in their new plan. On the other hand, in case of upgrading a plan, (eg: HafH Traveling (10d) → HafH Traveling (1m)) all reservations remain valid.

How do I get to each facility?

As each facility is different, please contact individual facilities directly for details. Telephone numbers are listed at the bottom of each facility's page.

Do all facilities offer co-working space, kitchen, laundry (washing machine・dryer), and bathtub for free?

As each facility is different, please contact individual facilities directly for details. Telephone numbers are listed at the bottom of each facility's page.

Are there amenities (such as shampoo, towel, tooth brush, slipper)?

As each facility is different, please contact individual facilities directly for details. Telephone numbers are listed at the bottom of each facility's page.

Is breakfast included for always?

As each facility is different, please contact individual facilities directly for details. Telephone numbers are listed at the bottom of each facility's page.

Are all the shared rooms, equipment, amenities, and services listed on each facility’s page free of charge?

A list of available services provided is displayed on each facility’s page. As such, the list also contains services that may cost extra. Every facility is different, so we ask that you confirm with facility directly. You can find the telephone number listed at the bottom of each facility’s page.

Are there any points I need to consider when making a reservation at each facility?

Some facilities require a booking for consecutive night stays and will not accept single night bookings. There are also some facilities that are unable to accept same-day reservations. Please read the information listed on each facility’s page.

If I’m not able to stay on my reserved facility, are my families or friends possible to stay instead of me?

Sorry, the only applicable to the person himself who reserved the facility.

What are the operation hours for HafH Concierge?

HafH Concierge is open every day, throughout the year, from 08:00 am to 10:00 pm (Japan Standard Time). In the event of an emergency, please contact the facility directly. Contact information for each facility is listed on the facility’s detail page.

Are there pet friendly facilities in the HafH Network?

Basically there are no HafH facilities that allow Neighbors to bring pets. Please contact our individual HafH network facilities directly for further information. We will continue to work on being able to meet the diverse needs of HafH Neighbors.

What is Co-living?

More open-minded than share-houses, more committing than guest-houses. “Co-living“ is a new share economy term that cherishes the formation of communities through long-term stay. Co-living is a seamlessly combined version of share house and co-working space, which is a combination of residential space and private working space. Co-living abroad has facilities equipped with spa and gym, libraries, restaurants and cinema, and the place where you can stay from 1 night as hotels. Co-living emphasizes the community; as well as co-working space, and events such as jogging, and yoga lessons are held regularly. Participating in those events create strong bond between residents so that new project or new business will come up with the HafH connection. HafH defines “Co-living” as “sharing each others overall life”, and expanding our group facilities in all over the world as we improve our service in order to offer our neighbors more advanced life style.

Who can be a member?

Sharing economy seems to be gathering attentions from “Minimalists” who do not put value on things, or “Millennial Generation” that generally tend to be rational but also considers community and relationship between others crucial at the same time. However, HafH is there not only for those, but also for a graduated youth who desire to enlarge his/her world for a year, a man/woman who’s out to see a brand new world before getting a new job, a single- parent who’s struggling every day in business, an old couple who are so ready to enjoy long trip after the retirement, and more on. HafH is for any backgrounds, any motivations and any lifestyles. We promise to do our best in truly supportive service for everyone. In addition, we appreciate your opinion and feedback to our service. Please feel free to contact us from Contact for more details and opinion.

How is HafH different from other similar services?

HafH is a fixed-price global coliving service based on the concept of “working while traveling all over the world”. We provide residential facilities through our directly owned and operated facilities, and by expanding our network of affiliate accommodation facilities we continue to offer even more “home” options to suit our diverse members. By using the power of modern technology, we aim to create a world where we can “work while traveling across the globe” more comfortably and effectively.

What is the difference between own managed facility and partners facilities?

Own Managed Facility is a facility operated directly by KabuK Style, and our group company (which has a capital or partnership with Kabuk Style) where has the title “HafH”. We promise our Neighbors to keep our Own Managed Facilities to be the most sophisticated and comfortable “home” out of all the facilities in the HafH Network.